One fine morning a huge chunk of our users from India stopped receiving important SMS alerts. Worst part was we were not tracking this metric on our monitoring dashboard and to be honest, we found out about this from increasing customer support tickets. This indeed is very embarrassing but, I believe its a good learning for us as a whole.
We had to go on a personal trip to Tanjore in Tamil Nadu in southern India. Since I started Geedesk I have not spent enough time with my husband and kid so this time we decided to do a road trip to Tanjore, which is 347 km (216 miles) from Chennai. To justify the expense trip I decided to meet few customers en-route. We then sat down to work out the route map and the itinerary.
We are always happy to help our customers to get the maximum out of Geedesk. The new updates are a step in that direction.
Report Summary for Top Management:
It is very important for decision makers and top management to receive updates and report summaries on a regular basis. Now Geedesk can send daily report summaries and updates to the top management. Admins can mark specific users as GM in the admin console and the users will receive daily updates at 7 pm.