Voice concierge with Amazon Echo and Geedesk

Amazon’s vision for hotels is to have Amazon Echo devices in each and every room. This we believe could have lots of benefits for hotels.amazon echo for hotels

In a typical scenario the guest instead of picking up the intercom phone he / she interacts with Amazon Echo. The device along with its platform (Amazon Alexa) is intelligent enough to answer questions that the guests might throw at the device.

In addition to that hotels can also add their own questions and answers in Amazon Alexa which eventually becomes available through Amazon Echo.

For example: you can configure information about your restaurants and other facilities and when the guests ask for these services the device will speak out the same to them. This will help in up-selling some of the other services in the hotel.

For example you can configure information about your restaurants and other facilities and when the guests ask for these services the device will speak out the same to them. This will help in up-selling some of the other services in the hotel.

Geedesk can be integrated seamlessly with Amazon Alexa (Echo) and this also take care of your guest request and complaint management process.

You can watch a short demo of how Amazon Echo works seamlessly with Geedesk. In this video the imaginary guest talks to the device and raises a AC issue and the same is created in Geedesk seamlessly and assigned to the right person.

This feature is available out of the box to all our existing customers.

You can get in touch with us if you have any questions.

Analytics in Geedesk

Analytics in Geedesk is a 360 degree detailed analytical report that helps hotels in identifying the areas of major problems or focus in terms of guest complaints or service requests.

It helps hotels in understanding the top complaints and service requests at any given period.

geedesk analytics feature

Launch Details

Rollout pace:

Full rollout

Impact:

All users

Action:

Change management suggested/FYI

Geedesk + Google Home = Increased guest satisfaction

Ever since Sundar Pichai gave a talk on Google Assistant at Google I/O 2018, a lot of industries have been wondering on how it could be useful to them.hotel guest complaints with google home on geedesk

From the hospitality industry’s perspective this could be very useful in offering our guests a personalised service. 

We are excited to announce that we have now integrated Geedesk with Google Home and Google Assistant to make it easy for the guests to raise his/her requests and complaints.

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