NPS or Net Promoter Score is an index that provides an indication of how happy customers are. It also indicates the willingness of the customer to recommend a company’s products or services to their friends, family and others. The index can range between -100 to 100. In many industries, NPS score helps gauge customer satisfaction and hence their loyalty to a particular product or service or a brand.
Travel, tourism and hospitality plays a very crucial role in today’s business economy. Marked as a home away from home, experience at the hotel is considered to be one of the most crucial parts of travel. It is all about relaxation, peace and harmony, especially when it comes to vacations. In this article, we will present to you some of the interesting facts about the hotels across the globe.
1. “First World Hotel” located in Resorts World Genting, Malaysia holds the Guinness World Records for the largest hotel in the world with a whopping 7351 rooms. The hotel is managed by First World hotels and resorts Sdn Bhd, which also manages the Resorts World Genting where the hotel has been constructed. The second largest hotel is The Palazzo and The Venetian located in the Las Vegas strip. It has 7117 rooms located on a 53 storied building. MGM Grand and The Signature hotels with a combined total of 6852 rooms holds the record for third largest hotel in the world. Las Vegas has 26 of the world’s top 100 largest hotels. That is roughly 1/4th of all the largest hotels in the world.
2. The world’s tallest hotel spanning 356 meters was opened in Dubai last year with 528 rooms. The Gevora Hotel situated at the heart of the United Arab Emirates at the Sheikh Zayed Road has 75 floors and holds the Guinness World Record at present. It took a whopping 12 years to build it at a cost of US$140 million.
As civilization grew, the needs of people also started growing. People traveled all over the world on foot – for work, on business, on pilgrimage etc. The concept of hotel or a place to stay was in existence since early civilization. Hospitality to travelers or guests were a thing since biblical times. Greeks had developed thermal baths in most villages which provided a place for rest and rejuvenation. Similarly mansions were built by the Romans specifically for travelers who were on government business.
When silk route was established, caravanserais were established on roadsides which facilitated travelers with a place to rest during their commercial journey. This supported commercial travel across Asia, North Africa, Southeast Europe and China. In South Asia and India, the concept of Thinnai was very popular. Thinnai is an elevated place in front of the main door of the house. While the owners of the house and their family stayed inside the house, travelers rested in thinnai. The owners used to serve excess food / drinks to travelers who stay in thinnai.