With the new keyboard shortcuts in Geedesk you will now find working with tickets much more easier. Our power users like operators and front office executives will find it helpful to work with Geedesk. You can now navigate across Geedesk with keyboard shortcuts and also update tickets with simple key combinations.
One fine morning a huge chunk of our users from India stopped receiving important SMS alerts. Worst part was we were not tracking this metric on our monitoring dashboard and to be honest, we found out about this from increasing customer support tickets. This indeed is very embarrassing but, I believe its a good learning for us as a whole.