New Reports in Geedesk Property Dashboard

geedesk property dashboard

What is Geedesk Property Dashboard?

Property Dashboard in Geedesk helps you to track, monitor and analyse the performance of all your properties on a single dashboard.

To put things in perspective let us imagine that you have Geedesk running on multiple properties in the same city or different geographical location. In this scenario it might be difficult for the corporate office to monitor, track and analyse each and every property and their performance. Geedesk’s property dashboard makes it easier.

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What’s new with Geedesk – October product update

geedesk dashboard

October has been an interesting month for our product team as we have been working extra hard to launch new features in Geedesk.

Following are the list of new features that we have deployed to Geedesk this month.

Keyboard shortcuts

View VIP Alerts

See resolved by in resolved tickets

See deleted by in deleted tickets

Ticket transition/flow details

Create support tickets

Please feel free to get in touch with us in case of any questions at support@geedesk.com.

Keyboard Shortcuts in Geedesk

keyboard shortcuts in geedesk

With the new keyboard shortcuts in Geedesk you will now find working with tickets much more easier. Our power users like operators and front office executives will find it helpful to work with Geedesk. You can now navigate across Geedesk with keyboard shortcuts and also update tickets with simple key combinations.

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SMS Issue in Geedesk – What happened?

geedesk monitoring

One fine morning a huge chunk of our users from India stopped receiving important SMS alerts. Worst part was we were not tracking this metric on our monitoring dashboard and to be honest, we found out about this from increasing customer support tickets. This indeed is very embarrassing but, I believe its a good learning for us as a whole.

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Complaint Summary for GM and more

We are always happy to help our customers to get the maximum out of Geedesk. The new updates are a step in that direction.

Report Summary for Top Management:

It is very important for decision makers and top management to receive updates and report summaries on a regular basis. Now Geedesk can send daily report summaries and updates to the top management. Admins can mark specific users as GM in the admin console and the users will receive daily updates at 7 pm.

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