Improved Insights and more in Geedesk – November Update

geedesk intelligent insights reports

 

November has been an exciting month for us as we have added loads of features in Geedesk in addition to fixing some known bugs.

OTP for improved security

Admins can now enable or enforce two step authentication for their users. Users have the option of enabling or disabling this setting on when the Admin has allowed it. Users cannot make changes to this setting if the Admin has enforced two step authentication.

If two step authentication is enabled for a user account, the user has to enter a one time password delivered to his cell phone as an sms in addition to his / her username and password.

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New Reports in Geedesk Property Dashboard

geedesk property dashboard

What is Geedesk Property Dashboard?

Property Dashboard in Geedesk helps you to track, monitor and analyse the performance of all your properties on a single dashboard.

To put things in perspective let us imagine that you have Geedesk running on multiple properties in the same city or different geographical location. In this scenario it might be difficult for the corporate office to monitor, track and analyse each and every property and their performance. Geedesk’s property dashboard makes it easier.

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What’s new with Geedesk – October product update

geedesk dashboard

October has been an interesting month for our product team as we have been working extra hard to launch new features in Geedesk.

Following are the list of new features that we have deployed to Geedesk this month.

Keyboard shortcuts

View VIP Alerts

See resolved by in resolved tickets

See deleted by in deleted tickets

Ticket transition/flow details

Create support tickets

Please feel free to get in touch with us in case of any questions at support@geedesk.com.

Keyboard Shortcuts in Geedesk

keyboard shortcuts in geedesk

With the new keyboard shortcuts in Geedesk you will now find working with tickets much more easier. Our power users like operators and front office executives will find it helpful to work with Geedesk. You can now navigate across Geedesk with keyboard shortcuts and also update tickets with simple key combinations.

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SMS Issue in Geedesk – What happened?

geedesk monitoring

One fine morning a huge chunk of our users from India stopped receiving important SMS alerts. Worst part was we were not tracking this metric on our monitoring dashboard and to be honest, we found out about this from increasing customer support tickets. This indeed is very embarrassing but, I believe its a good learning for us as a whole.

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