Analytics in Geedesk

Analytics in Geedesk is a 360 degree detailed analytical report that helps hotels in identifying the areas of major problems or focus in terms of guest complaints or service requests.

It helps hotels in understanding the top complaints and service requests at any given period.

geedesk analytics feature

Launch Details

Rollout pace:

Full rollout

Impact:

All users

Action:

Change management suggested/FYI

Schedule tickets in Geedesk [New Feature]

Users in Geedesk can not schedule tickets. This means if you can now create a ticket in Geedesk at 10 am and it can be assigned to the right person at 7 pm.

This can be highly useful in scenarios where a guest at 10 am asks for some services to be delivered to his room in the evening at 5 pm. Instead of noting it down manually, employees can not schedule the ticket in Geedesk and Geedesk would automatically assign it to the right employee at 5pm.

Users can schedule tickets by clicking on the create ticket icon besides the search box in Geedesk.

geedesk schedule tickets

Launch Details

Rollout pace:

Full rollout

Impact:

Managers, Admins, Operators

Action:

Change management suggested/FYI

 

 

Age Report in Geedesk [New Feature] [Updated]

geedesk report subscription

 

Last week we launched a feature called Ticket Age Report where in GMs and managers will receive a report with tickets that have not been resolved for more than 6 hours. This report includes all both the Open and On Hold tickets that have not been resolved for more than 6 hours.

This report has caused a lot of confusion as our users felt that they were receiving emails and this report should be kept optional. To avoid this confusion we had temporarily rolled back this new feature.

This week we are have launched the Ticket Age Report again. However like before users will not receive these reports by default. To receive these reports through email users should login into their Geedesk account and navigate to the Subscription option under the Reports menu in the sidebar.

This feature has been rolled out in Geedesk and is available to all administrators and managers in Geedesk. Admins can find this option under the admin menu in the side bar.

Launch Details

Rollout pace:

Full rollout

Impact:

All Administrators (Admins) and Managers

Action:

Change management suggested/FYI