5 proven ways to improve your hotel’s NPS

NPS or Net Promoter Score is an index that provides an indication of how happy customers are. It also indicates the willingness of the customer to recommend a company’s products or services to their friends, family and others. The index can range between -100 to 100. In many industries, NPS score helps gauge customer satisfaction and hence their loyalty to a particular product or service or a brand.

Usually, NPS is obtained from the customer using a single question
“On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or a colleague ?”

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