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Today we have introduced Add-ons in Geedesk. There are three Add-ons that we have introduced.

  • Glitches
  • Lost and Found
  • Maintenance

Please send an email to support@geedesk.com if you would like to have any of these add-ons to be enabled for you.

Glitches

Glitches allows hotels to capture, track, investigate and resolve service issues and delays revolving around guest. These issues can be investigated and recovered while guests are still in the hotel, thus significantly increasing guest satisfaction.

Lost and Found

Lost and Found allows hotels to record and track the items lost or missed by guests in the hotel. Hotels can now record and document the items that has been returned to the guest or the ones that has been discarded.

Maintenance

Maintenance helps hotels streamline daily housekeeping and engineering activities resulting in effective monitoring and increase in staff productivity. A trial run at some of our customers have suggested sharp improvements.

Launch Details

Rollout pace:
Full rollout

Impact:
All end users

Action:
Change management suggested/FYI

We understand that filters could be very useful in generating and sorting the reports and data to help you focus on the desired piece of information. To make the reports more useful to you we have added new filters in explore tickets and custom reports.

Filters in explore tickets

categories filter explore tickets geedesk

In explore tickets you can now filter down the results in terms of categories (or departments). This comes in handy for multi-department managers and general managers to see the ticket volume on different days and different time frames.

Filters in custom reports

Since the day it was launched custom reports have always been an integral part of our customers’ operations. Most of our customers generate the reports with the custom reports feature before their morning status call and that becomes the reference point for the meeting. To make things more useful for our customers we have now added “room based filter” and “categories (department) based filter” in custom reports.

custom report room filter

custom report categories filter

With this  users can now generate custom reports for certain rooms or categories (departments) or both.

Launch Details

Rollout pace:
Full rollout

Impact:
All end users

Action:
Change management suggested/FYI

geedesk property dashboard

Property dashboard is helpful in monitoring the performance of all your properties from the single dashboard in realtime. We understand that at times logging into property dashboard might be time consuming for you as a user. To address this we have now launched single sign on (sso) with Geedesk. Now any account that has an active property dashboard account can easily view their property dashboard from the settings on the top right hand side. This negates the need to login into property dashboard everytime.

Launch Details

Rollout pace:
Full rollout

Impact:
All end users

Action:
Change management suggested/FYI

More Information
Property dashboard

geedesk explore tickets

Last week we launched Explore Tickets in Geedesk. You can find the new option under the Home menu on the side bar. Explore tickets can be viewed by admins, managers, operators and other employees.

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lanching new software Geesurvey

I’m excited to announce that today we have launched our second software called Geesurvey.

Geesurvey is a cloud based guest feedback and survey software for hotels. It helps you automate and digitise your guest feedbacks and surveys.

Geesurvey is 100% on the cloud and is 100% customisable to fit your needs and requirements.

Following are the benefits of Geesurvey:

  • 100% on the cloud and hence does not require any expensive hardware or software to run.
  • Customise your own feedback form.
  • Supports multiple feedback forms.
  • Supports integration with your hotel or property management software for easy feedback collection.

If you are a hotel or a resort and are interested in trying out Geesurvey please send us an email at sales@geedesk.com and we will be more than happy to offer Geesurvey with absolutely free for 30 days.