We understand that filters could be very useful in generating and sorting the reports and data to help you focus on the desired piece of information. To make the reports more useful to you we have added new filters in explore tickets and custom reports.
Filters in explore tickets
In explore tickets you can now filter down the results in terms of categories (or departments). This comes in handy for multi-department managers and general managers to see the ticket volume on different days and different time frames.
Filters in custom reports
Since the day it was launched custom reports have always been an integral part of our customers’ operations. Most of our customers generate the reports with the custom reports feature before their morning status call and that becomes the reference point for the meeting. To make things more useful for our customers we have now added “room based filter” and “categories (department) based filter” in custom reports.
With this users can now generate custom reports for certain rooms or categories (departments) or both.
All end users
Change management suggested/FYI