Geedesk + Google Home = Increased guest satisfaction

Ever since Sundar Pichai gave a talk on Google Assistant at Google I/O 2018, a lot of industries have been wondering on how it could be useful to them.hotel guest complaints with google home on geedesk

From the hospitality industry’s perspective this could be very useful in offering our guests a personalised service. 

We are excited to announce that we have now integrated Geedesk with Google Home and Google Assistant to make it easy for the guests to raise his/her requests and complaints.

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Improved search in Geedesk [New Feature]

Yesterday we replaced our old search engine with a new and improved search engine.

In the old search engine users were able to search for tickets only with the Ticket IDs.

Whereas with the new search engine users can now search for tickets with room numbers, department in addition to Ticket IDs.

Launch Details

Rollout pace:

Full rollout

Impact:

All users

Action:

Change management suggested/FYI

 

Schedule tickets in Geedesk [New Feature]

Users in Geedesk can not schedule tickets. This means if you can now create a ticket in Geedesk at 10 am and it can be assigned to the right person at 7 pm.

This can be highly useful in scenarios where a guest at 10 am asks for some services to be delivered to his room in the evening at 5 pm. Instead of noting it down manually, employees can not schedule the ticket in Geedesk and Geedesk would automatically assign it to the right employee at 5pm.

Users can schedule tickets by clicking on the create ticket icon besides the search box in Geedesk.

geedesk schedule tickets

Launch Details

Rollout pace:

Full rollout

Impact:

Managers, Admins, Operators

Action:

Change management suggested/FYI